audit your own knowledge management practices

Click for .pdf version

What are your knowledge management practices like?

To find out, rate how often your management team applies knowledge management practices according to the following scale.

Never

Rarely

Sometimes

Mostly

Always

1

2

3

4

5

Score each practice below according to the scale above, total the scores and then multiply the total by 2 to give a percentage.

1.      Consistent application of rules, policies, procedures

2.      Use of delayed feedback mechanisms (e.g Supervisor Reports, Engineering notices, Staff Memos, meeting agenda)

3.      Maintenance of histories & memorabilia (e.g. record of things that brought us Fame or Shame)

4.      Understanding of organisational naming systems (e.g. ATA Chapters, Parts Inventory, Universal file ID, document versioning )

5.      Use of licensing and accreditations (e.g. Licences, Certificates, Type Approvals)

6.      Maintenance of real-time open communication channels (e.g. access to Supervisors/ Management by workers)

7.      Visibility of organisational charts (e.g. lines of authority, accountability, responsibility, shift planning)

8.      Publishing of skills matrices & training programs

9.      Opportunities for debriefing/ reflective thinking (e.g. after training, or post extra-ordinary events)

10. Effective updating of Standard Operating Procedures (SOPs) or maintenance manuals (e.g. documents kept current, effective and relevant)

If your score is less than 60%, you are practicing some knowledge management, but it is ad hoc and not well integrated. Your firm is probably suffering from some of the problems identified here, and could benefit from having a knowledge management strategy.

If your score is between 60% and 80%, your knowledge management practices are contributing to your organisation's effectiveness, but there is room for improvement.

If your score is above 80%, you have well integrated knowledge management practices in your firm.

If you would like help with developing and implementing a knowledge management strategy, please contact us at info@mwal.co.nz for an obligation free conversation about how we can support your business